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SOP Knowledge Hub
Your central hub for official standard operating procedures, guides, and best practices.
Published SOPs 7 View all published
Categories 7 View all categories
Tags 19 View all tags
Last Updated Jun 18, 2026 See what's new
Browse by Category
View all categories ->Ivanti / Ticketing System
Guides for submitting, updating, routing, and resolving tickets.
Brightspace D2L
Guides for managing courses, content, settings, and user experiences in Brightspace D2L.
Course Builds
Processes and checklists for building, updating, and preparing courses.
QA Processes
Quality assurance reviews, launch checks, and issue documentation procedures.
AI Tools
Approved AI workflows, prompt guidance, review practices, and responsible use procedures.
Recently Updated SOPs
View all SOPs ->| SOP Title | Category | Updated |
|---|---|---|
| Complete Final Course QA Status: Published Explains how to complete a final quality assurance review before a course is approved for launch. | QA Processes | Jun 18, 2026 |
| Copy a Brightspace D2L Course Shell Status: Published Explains how to copy course content from one Brightspace D2L shell into another. | Brightspace D2L | Jun 18, 2026 |
| Course Build Request Template Status: Published Provides a reusable template for submitting a complete course build request. | Templates | Jun 18, 2026 |
| Prepare a Course Build Request Status: Published Explains how to gather and submit the information needed before beginning a course build. | Course Builds | Jun 18, 2026 |
| Submit a New Ivanti Ticket Status: Published Explains how to submit a new Ivanti ticket with the required details for faster routing and resolution. | Ivanti / Ticketing System | Jun 18, 2026 |