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SOP Knowledge Hub
Your central hub for official standard operating procedures, guides, and best practices.
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View all categories ->Ivanti / Ticketing System
Guides for submitting, updating, routing, and resolving tickets.
Brightspace D2L
Guides for managing courses, content, settings, and user experiences in Brightspace D2L.
Course Builds
Processes and checklists for building, updating, and preparing courses.
QA Processes
Quality assurance reviews, launch checks, and issue documentation procedures.
AI Tools
Approved AI workflows, prompt guidance, review practices, and responsible use procedures.
Recently Updated SOPs
View all SOPs ->| SOP Title | Category | Updated | Status |
|---|---|---|---|
| Complete Final Course QA Explains how to complete a final quality assurance review before a course is approved for launch. | QA Processes | Jun 18, 2026 | Status: Published |
| Copy a Brightspace D2L Course Shell Explains how to copy course content from one Brightspace D2L shell into another. | Brightspace D2L | Jun 18, 2026 | Status: Published |
| Course Build Request Template Provides a reusable template for submitting a complete course build request. | Templates | Jun 18, 2026 | Status: Published |
| Prepare a Course Build Request Explains how to gather and submit the information needed before beginning a course build. | Course Builds | Jun 18, 2026 | Status: Published |
| Submit a New Ivanti Ticket Explains how to submit a new Ivanti ticket with the required details for faster routing and resolution. | Ivanti / Ticketing System | Jun 18, 2026 | Status: Published |