Search SOPs

QA Processes Published

Explains how to complete a final quality assurance review before a course is approved for launch.

Tools: Brightspace D2L, QA Checklist

Brightspace D2L Published

Explains how to copy course content from one Brightspace D2L shell into another.

Tools: Brightspace D2L

Templates Published

Provides a reusable template for submitting a complete course build request.

Tools: Course Build Intake Form, Brightspace D2L

Course Builds Published

Explains how to gather and submit the information needed before beginning a course build.

Tools: Brightspace D2L, Ivanti

Ivanti / Ticketing System Published

Explains how to submit a new Ivanti ticket with the required details for faster routing and resolution.

Tools: Ivanti

Troubleshooting Published

Explains how to investigate and resolve missing content in a Brightspace D2L course shell.

Tools: Brightspace D2L, Ivanti

AI Tools Published

Explains how to responsibly use approved AI tools to draft instructional content for review.

Tools: Approved AI Tools, Source Documents