Ivanti / Ticketing System
Guides for submitting, updating, routing, and resolving tickets.
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Brightspace D2L
Guides for managing courses, content, settings, and user experiences in Brightspace D2L.
Course Builds
Processes and checklists for building, updating, and preparing courses.
QA Processes
Quality assurance reviews, launch checks, and issue documentation procedures.
AI Tools
Approved AI workflows, prompt guidance, review practices, and responsible use procedures.
Troubleshooting
Step-by-step guides for diagnosing and resolving common problems.
Templates
Reusable forms, checklists, prompts, and documentation templates.
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Frequently Used
Most Used SOPs
Ivanti / Ticketing System Status: Published
Submit a New Ivanti Ticket
Explains how to submit a new Ivanti ticket with the required details for faster routing and resolution.
5 minutes
Tools: Ivanti
Course Builds Status: Published
Prepare a Course Build Request
Explains how to gather and submit the information needed before beginning a course build.
10 minutes
Tools: Brightspace D2L, Ivanti
QA Processes Status: Published
Complete Final Course QA
Explains how to complete a final quality assurance review before a course is approved for launch.
30 minutes
Tools: Brightspace D2L, QA Checklist
Brightspace D2L Status: Published
Copy a Brightspace D2L Course Shell
Explains how to copy course content from one Brightspace D2L shell into another.
12 minutes
Tools: Brightspace D2L
Fresh
Recently Updated SOPs
QA Processes Status: Published
Complete Final Course QA
Explains how to complete a final quality assurance review before a course is approved for launch.
30 minutes
Tools: Brightspace D2L, QA Checklist
Brightspace D2L Status: Published
Copy a Brightspace D2L Course Shell
Explains how to copy course content from one Brightspace D2L shell into another.
12 minutes
Tools: Brightspace D2L
Templates Status: Published
Course Build Request Template
Provides a reusable template for submitting a complete course build request.
8 minutes
Tools: Course Build Intake Form, Brightspace D2L
Course Builds Status: Published
Prepare a Course Build Request
Explains how to gather and submit the information needed before beginning a course build.
10 minutes
Tools: Brightspace D2L, Ivanti