Admin
Categories
Manage the SOP category structure used across search, finder, and request intake.
| Category | Description | Action |
|---|---|---|
| Ivanti / Ticketing System | Guides for submitting, updating, routing, and resolving tickets. | |
| Brightspace D2L | Guides for managing courses, content, settings, and user experiences in Brightspace D2L. | |
| Course Builds | Processes and checklists for building, updating, and preparing courses. | |
| QA Processes | Quality assurance reviews, launch checks, and issue documentation procedures. | |
| AI Tools | Approved AI workflows, prompt guidance, review practices, and responsible use procedures. | |
| Troubleshooting | Step-by-step guides for diagnosing and resolving common problems. | |
| Templates | Reusable forms, checklists, prompts, and documentation templates. |