Troubleshooting
Troubleshoot Missing D2L Content
Status: PublishedExplains how to investigate and resolve missing content in a Brightspace D2L course shell.
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Purpose
Explains how to investigate and resolve missing content in a Brightspace D2L course shell.
Before You Begin
Collect the course code, content title, learner or instructor role, screenshot, and date the content was expected to appear.
Step-by-Step Procedure
- Confirm the content exists in the course shell.
- Check whether the module, topic, quiz, assignment, or discussion is hidden.
- Review start dates, end dates, release conditions, and group restrictions.
- Confirm the user is enrolled in the correct role and section.
- Compare the course shell to the source shell when content was copied.
- Test the content using an appropriate learner or preview role.
- Correct visibility, date, or release condition issues when authorized.
- If the issue cannot be resolved, submit an Ivanti ticket with screenshots and findings.
Checklist
- Confirm the content exists in the course shell.
- Check whether the module, topic, quiz, assignment, or discussion is hidden.
- Review start dates, end dates, release conditions, and group restrictions.
- Confirm the user is enrolled in the correct role and section.
- Compare the course shell to the source shell when content was copied.
- Test the content using an appropriate learner or preview role.
- Correct visibility, date, or release condition issues when authorized.
- If the issue cannot be resolved, submit an Ivanti ticket with screenshots and findings.
Troubleshooting
- Hidden parent modules can make visible child topics appear missing.
- Release conditions may block only some learners.
- Date restrictions can be easy to miss after a course copy.
Related SOPs
Change History
- Version 1.0 Jun 18, 2026 Learning Systems
Initial missing content troubleshooting guide added.
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