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Troubleshooting

Troubleshoot Missing D2L Content

Explains how to investigate and resolve missing content in a Brightspace D2L course shell.

Purpose

Explains how to investigate and resolve missing content in a Brightspace D2L course shell.

Before You Begin

Collect the course code, content title, learner or instructor role, screenshot, and date the content was expected to appear.

Procedure

  1. Confirm the content exists in the course shell.
  2. Check whether the module, topic, quiz, assignment, or discussion is hidden.
  3. Review start dates, end dates, release conditions, and group restrictions.
  4. Confirm the user is enrolled in the correct role and section.
  5. Compare the course shell to the source shell when content was copied.
  6. Test the content using an appropriate learner or preview role.
  7. Correct visibility, date, or release condition issues when authorized.
  8. If the issue cannot be resolved, submit an Ivanti ticket with screenshots and findings.

Troubleshooting / Notes

  • Hidden parent modules can make visible child topics appear missing.
  • Release conditions may block only some learners.
  • Date restrictions can be easy to miss after a course copy.

Screenshots

Placeholder screenshot showing hidden content settings in Brightspace D2L.
Check visibility settings before escalating missing content.

Submit a New Ivanti Ticket

Explains how to submit a new Ivanti ticket with the required details for faster routing and resolution.

Change History

  1. Version 1.0 Jun 18, 2026 Learning Systems

    Initial missing content troubleshooting guide added.